With the change over to the NBN, many people experience difficulties with their home phone and internet connection. It’s common to require some sort of additional cabling work to ensure everything works correctly. Our technicians, who are registered cablers with an Austel / ACMA license can help. They are familiar with the different types of NBN used in Narre Warren and the cabling requirements necessary to have your phone and internet fully functional.

We specialise in the installation and repair of internal cabling for phone, data and internet. This includes copper phone wiring, co-axial cabling, and cat 5 / cat 6 data cabling. We service both home and small business NBN connections.

We also install new phone sockets, reconnect existing phone sockets, move the NBN modem to a different room and set up new NBN modems / routers.

If you require help with your phone and NBN service or even need some advice, feel free to call us on 9705 1525.

Many people have no idea their home phone line will operate differently once connected to the NBN. None of the existing phone points will work with a telephone handset. Instead, the handset needs to connect to the NBN modem.

If you’re ok with the telephone sitting beside the modem, you’re in luck as everything should work without any alterations. However, what if it’s not convenient to place the telephone with the modem? Or what if you have more than one telephone that needs to be connected? What happens then?

To solve this problem, additional phone cabling will need to be installed. Your service provider does not do this type of work. Instead, a registered cabler like ourselves is required. The existing phone sockets will need to be connected to the NBN modem rather than an incoming phone line. This type of job is relatively easy, assuming we have clear access to run the new cable. If you’re not sure precisely what you require or want an estimate of cost, feel free to give us a call on 9705 1525.

Most people in Narre Warren will use existing phone cables inside the home to connect to the NBN. If the cabling is old or has any damage, it’s likely to cause slow speeds and frequent drop-outs of the internet connection. The same goes for old phone sockets. However, it’s not only poor cabling that can affect your internet connection. Having too many phone sockets can also adversely affect internet performance.

So, what should you do if you’re experiencing slow speeds or drop-outs? First, contact your service provider. They can test your internet connection and determine if the problem is inside the building or out in the street. If the problem is located outside the house, your service provider needs to organise a repair. However, if the problem is internal, we can help.

We’ll arrange for one of our technicians to visit you at home. From there he can conduct a test to locate the cause of the problem. It could be as simple as replacing a faulty socket. Other times, a replacement cable may need to be installed, particularly if the existing cabling is old. Either way, with little bother, we’ll have you enjoying a fast and reliable internet connection. Give us a call on 9705 1525 to get your telephone cabling fixed up.

When you sign up for the NBN, your service provider will likely send you a modem / router. It’s then your responsibility to install the modem. In theory, it should be as simple as connecting the modem to the wall socket and switching it on. Easy right? Unfortunately, this is not always the case.

What if you don’t have the correct wall socket? What if you want to install the modem in a location that doesn’t have a wall socket? Or what if you’re just not sure what goes where?

We can help. Our technicians can install or repair phone and coaxial sockets to suit your NBN modem. They can also assist with setting up the modem, connecting the telephone and ensuring everything is in working order.

If you’re in need of help, give us a call on 9705 1525. We’ll discuss your requirements and get your internet up and running.

You may not have had a choice regarding where the NBN modem was installed. Perhaps an existing wall socket was utilised for simplicity. Maybe you want to rearrange the furniture but there’s no socket in a convenient location. Whatever the reason, if you live in Narre Warren, it should be possible to move your NBN modem.

More than likely, a new cable will need to be run to the desired location. Depending on the type of NBN connection you have, either a telephone, coaxial, or data cable will be used. So long as there is access to run the new cable, the NBN modem can be placed anywhere you choose.

Don’t let the positioning of the modem affect the convenience and aesthetics within your home. If you’re unhappy with the modem’s current location, call us on 9705 1525 to arrange a visit from one of our technicians.

Most telephone & internet service providers do not service the cabling inside your home or business. If you have a phone cabling problem, they will invariably tell you to find an Austel / ACMA licensed technician or registered cabler, such as ourselves.

It may be tempting to try and fix the problem your self or to hire a cheap unlicensed tradesman, but this usually ends badly. Without enough expertise, it’s easy to make mistakes. You’ll likely waste time and money plus potentially lose your phone and internet connection, and then still end up paying a professional to fix the problem.

Our technicians have the ACMA license to install and repair cabling for your phone and NBN connection. Their experience equips them with the knowledge to diagnose and repair faults in the existing wiring as well as the best way to go about installing new wiring and sockets. Our technicians will have your phone and internet issues sorted in no time.

The NBN rollout for Narre Warren incorporates multiple technologies. This includes Fibre to the Node (FTTN), Fibre to the Curb (FTTC) and Hybrid Fibre Coaxial (HFC). FTTC and FTTN uses the telephone wiring and sockets that already exist inside the building. HFC uses a coaxial cable run to the building and a socket that looks like a TV antenna point.

These technologies all have unique cabling and hardware requirements. Our technicians have experience installing and repairing the wiring for all three.

The service type in Narre Warren can differ by street. If you’re not sure which type of NBN service you have, you can check out the NBN website. Upon entering your street address, the site should display the service type and status.